Refund policy
Refund Policy
At MORE Surface Care, we stand by the quality of our products and are committed to ensuring your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a 100% Satisfaction Guarantee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)Contact your credit card company, it may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@moresurfacecare.com.
Sale items (if applicable)Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@moresurfacecare.com and send your item to MORE Surface Care, 30506 San Antonio Street, Hayward, CA 94544
Shipping To return your product, you should mail your product to MORE Surface Care, 30506 San Antonio Street, Hayward, CA 94544
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)Contact your credit card company, it may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@moresurfacecare.com.
Sale items (if applicable)Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@moresurfacecare.com and send your item to MORE Surface Care, 30506 San Antonio Street, Hayward, CA 94544
Shipping To return your product, you should mail your product to MORE Surface Care, 30506 San Antonio Street, Hayward, CA 94544
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
